Privacy Policy
Privacy and Cookie Policy
Introduction
FluentBridge (“FluentBridge”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy (the “Policy”) describes how we collect, use and safeguard personal data when you interact with our website and services. By accessing and using our website, you accept the practices described in this Policy.
Scope
This Policy applies to personal data collected through our website (including any subdomains) and any related services offered by FluentBridge, such as online courses, subscription services, consultations and communications.
Information We Collect
We may collect and process different categories of personal data, including:
Identity and Contact Data: such as your name, email address, telephone number, company or organisation, job title and any other information you provide when you register for courses or contact us.
Account Data: if you create an account or subscribe to our services, we may collect your login credentials, course history, subscription preferences and other account-related information.
Communications: any information you provide when you communicate with us by phone, email or through contact forms, including requests for support and messages sent to our tutors.
Usage Data: information about how you access and use our website and services, including the pages you visit, the time and date of your visit, the length of time you spend on our site, referral URLs and other diagnostic data.
Technical Data: your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Marketing Preferences: your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use personal data only for lawful purposes. These include:
To provide and administer services: to register you as a new user, deliver courses and manage your relationship with us, including course enrolment, attendance and progress tracking.
To communicate: to respond to your enquiries, provide customer support, send service-related announcements and share updates about our offerings.
To process payments: when you purchase a course or subscription, we process your payment details through secure third-party payment processors. We do not store full payment card numbers on our systems.
To improve our services: to analyse how users interact with our website and services, develop new products, improve user experience and conduct research and analytics.
To send marketing communications: subject to your preferences, we may send newsletters, promotional materials and other information that we believe will be of interest to you. You may opt out at any time.
To comply with legal obligations: including applicable data protection laws, tax regulations and accounting requirements.
To protect legitimate interests: such as preventing fraud, ensuring network and information security and asserting or defending legal claims.
Legal Bases for Processing
We rely on various legal bases under the General Data Protection Regulation (GDPR) to process personal data, including:
Performance of a contract: when processing is necessary to fulfil our obligations under a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: when processing is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests. Our legitimate interests include providing and improving our services, managing our relationship with you, and ensuring the security of our website.
Consent: where you have provided clear and affirmative consent for us to process your personal data for a specific purpose (e.g., receiving marketing communications). You may withdraw your consent at any time.
Compliance with legal obligations: when processing is necessary for us to comply with applicable laws and regulations.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, provide functionality, analyse performance and personalise content. Cookies are small text files that are stored on your device when you visit our site. We categorise them as follows:
Strictly Necessary Cookies: these cookies are essential for the operation of our site and enable core functions such as page navigation and access to secure areas. Without these cookies, our site cannot function properly.
Performance and Analytics Cookies: these cookies collect information about how visitors use our site, such as which pages are visited most often. We use this information to improve the user experience and measure the effectiveness of our marketing.
Functionality Cookies: these cookies remember choices you make (such as your preferred language or region) and provide enhanced, more personalised features.
Advertising Cookies: subject to your consent, these cookies may be used to deliver advertisements that are more relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
You can manage cookie preferences through our cookie consent banner, which allows you to accept or reject non-essential cookies. You may also set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our site may become inaccessible or not function properly.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it.
Data Sharing and Transfers
We may share your personal data with trusted third parties, including:
Service Providers: third parties who provide services to us, such as payment processors, hosting providers, analytics providers and customer relationship management systems. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
Tutors and Coaches: when you enrol in a course, certain information (e.g., your name and progress) may be shared with our tutors to deliver training and monitor your progress.
Professional Advisors: including lawyers, bankers, auditors and insurers, where disclosure is necessary for the purposes of obtaining professional advice, managing risks, or asserting or defending legal claims.
Regulators and Authorities: where required by law or regulation, or to protect the rights, property or safety of FluentBridge, our users or others.
Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data to countries outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other approved transfer mechanisms, to protect your data.
Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Nevertheless, transmission of information over the internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.
Your Rights
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data, which may include:
Right of Access: to request access to your personal data and obtain information about how we process it.
Right to Rectification: to request correction of inaccurate or incomplete personal data.
Right to Erasure: to request deletion of personal data where there is no good reason for us to continue processing it.
Right to Restrict Processing: to request that we restrict the processing of your personal data in certain circumstances.
Right to Object: to object to the processing of your personal data where we are relying on legitimate interests or conducting direct marketing.
Right to Data Portability: to request transfer of your personal data to you or a third party in a structured, commonly used and machine-readable format.
Right to Withdraw Consent: where we rely on consent to process your data, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: to lodge a complaint with the competent supervisory authority if you believe that our processing of your personal data violates data protection laws.
To exercise any of your rights, please contact us using the details provided below.
Children
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that a child under 16 has provided us with personal data, we will take steps to delete such information.
Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your data. If we make material changes, we will notify you by posting the updated Policy on our website and updating the “Last Updated” date at the top of this Policy.
Contact Us
If you have any questions or concerns about this Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Privacy Officer
FluentBridge
Email: contact@fluentbridge.eu
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy and Cookie Policy and agree to its terms.